Why should I use Indiescapes?
Indiescapes makes it simple and hassle-free for you to book or host something fun to do. From our list of curated activities, users can now get offbeat experiences without worrying about safety or quality. For hosts with a passion to share, you can now do so even more easily.
How does Indiescapes work?
Indiescapes is a website where you can book or host interesting activities relevant to the destination. Trek to offbeat locations with a local, cook an organic meal with a chef or spend a day with native tribemen.
Is accommodation included in the experiences?
Experiences typically do not include accommodation unless it is a crucial part of the experience e.g. village living. We encourage Indiescapes guests to book their own accommodation for flexibility and convenience.
However, if you need help for arranging your accomodation, please contact the host for advice or contact Indiescapes for help.
If I've already booked my accommodation, can I still go for the experience?
Yes, you most definitely can! Most of our experiences do not include accommodation to enable guests the flexibility to book their own accommodation and yet still be able to enjoy experiences offered by Indiescapes hosts!
For experiences that include accommodation, it will be clearly stated under the description. Feel free to contact Indiescapes should you have any questions.
What kind of experiences can I find on Indiescapes?
Anything fun and unique! Trek to offbeat locations with a local, cook an organic meal with a chef or spend a day with native tribemen. Indiescapes aims to offer interesting and unique experiences relevant to your destinations. Tell us here if you have something to suggest or offer!
What's not allowed on Indiescapes?
Whilst we'd love be as helpful as possible, we are not suitable for:
> Renting out accomodation. Indiescapes is all about experiences and we only accept accomodations which form a crucial part of the experience.
> Offensive content. We love and embrace the diverse cultures at Indiescapes, and we hope you respect that to make everyone comfortable.
> Illegal actvities: You are responsible for the experiences you host, so please make sure that it is safe and legal.
> Soliciting business off the site. To ensure your safety and for your protection, please do not solicit businesses off the site. If we are made aware of inappropriate behaviour that does not abide by the terms and conditions, your account will be immediately removed.
Trust and safety
Are the hosts safe and trusthworthy?
Indiescapes do our best to curate listings submitted by hosts. Before an experience is listed, we will conduct an initial phone or video interview and in some cases, meet the hosts in person.You can also refer to the reviews, references and social checks to make sure you are comfortable.
However, due to the unpredictable nature of things, Indiescapes does not assume liability for anything that happens at an experience. Guests and hosts enter into an agreement with each other and this should be done at your own discretion.
Does Indiescapes provide liability waiver for guests or hosts?
Not at the moment. By hosting an experience on Indiescapes, you take responsibility for yourself, your guests and anything that happens during the experience. By booking an experiencing on Indiescapes, you bear any risks like a regular traveller. Guests and hosts enter into an agreement with each other. Therefore, both booking and hosting activities on Indiescapes should be done at your own discretion.
However, our aim is to build a trustworthy community for you so we do our best to help out whenever we can. So if you have any questions, please contact us at firstname.lastname@example.org
Booking an experience
Why do I need to make a booking request?
Making booking requests is a way for you to have certainty that a host is able to host you. It also gives you the flexibility to request for multiple experiences you are interested in.
What happens after I have made a booking request?
Your host will either confirm or decline your request. Once the host has accepted your booking, you will receive an email with details of your host. And you're all set for a great experience!
How do I search for specific types of experiences?
On our Home page, select the city you are visiting and you will see a list of experiences in that destination. You can filter them by Price, Duration and Categories on the listing page to further narrow down your search.
As we are expanding and finding more experiences to cater to your needs, if there's something you would like to do in a certain location, please send us a suggestion here and we will do our best to find it for you!
How do I know if the experience is available for the dates and times I'm looking for?
On each experience page, you will find a calendar where you can check the availability of the host.
I'm travelling alone but the experience requires a minimum number of people. Can I still book it?
You are still welcome to book the experience if you are happy with the price required for the minimum number of people.
We are working to bring more flexibility to individual travellers, so join our community and stay updated!
I wish to book a private tour for my group. How can I do that?
Please make a booking request with a message to your host to seek his/her agreement. If there are any problems, please contact us at email@example.com and we will do our best to help you.
I'm travelling in a group but the experience I want to book has a limit to number of guests and cannot accommodate my group. What can I do?
Please request for a customized trip by sending an email to firstname.lastname@example.org and let us know the details of your trip and the experience you would like to customize. We will work closely with the host and let you know how we can best accommodate your group.
Why I can't find experiences in the destinations I'm going to?
Indiescapes is working city by city to get you the best experiences in each destination. If there is a place you are interested in finding an Indiescape experience in, please let us know here and we will do our best to find you something. If you know of someone who would be a great host, we would love for you to tell him/her of Indiescapes so that more people can enjoy another unique experience!
How do I contact my host to arrange our meeting?
You can use the message system on Indiescapes to communicate with your host, or use the contact details provided in your booking confirmation to get in touch with your host.
I contacted my host after booking confirmation, but there was no response. What should I do?
Please give a few days for the host to reply as they might be busy hosting awesome experiences. Do give them a call if necessary as internet connection may not be as good in certain locations.
If you are still unable to get a response, write a message to email@example.com and we will try to help you!
The host I booked with is unable to show up and he got someone else to host the experience instead. What should I do?
In unexpected circumstances such as illness or emergencies, it is possible that the host you've booked may not be able to show up. Indiescapes ask that every host make arrangements for such circumstances in order not to disappoint our customers.
What happens if the host is a no-show?
We recommend that you try to call the host using the contact number you have been provided in your booking confirmation. If you are unable to reach the host, please contact us immediately at firstname.lastname@example.org so we can assist you.
Hosting an experience
Who can list an experience with Indiescapes?
If you have something interesting and authentic to offer our guests, go ahead and make a listing submission. Indiescapes reserves the right to approve or reject any listing if we deem it unsuitable for our guests.
Please ensure that you adhere to the respective regulations in your own countries as Indiescapes is unable to take responsibility should you fail to abide by your country's laws..
How can I list an experience with Indiescape?
It's simple! Start with creating an account with us, and you will have access to a dashboard where you can create a listing. It takes no more than 15 minutes to submit a listing. Please refer to How this works for more information.
How much does it cost to create a listing?
Listing is completely free. You can list as many experiences as you like or when a special local event happens!
What is a good duration for an experience?
It depends on the experience you are hosting. We encourage durations of 3 hours to 1 day. Maximum duration is 3 days 2 nights. As a gauge, a cooking session might take 4 hours whilst trekking and discovering offbeat locations might be a 1 day event. Experiencing village life might require an overnight stay.
Think about what makes the experience attractive to your customers, and what needs to be covered for them to have a holistic experience. Please also take into consideration transport time if any. Feel free to create more than one listing to attract different customers!
Can I offer multiple experiences?
Yes. You can select "Create a listing" in your dashboard to create more than one experience.
How can I create an attractive listing?
Email the Indiescapes Team at email@example.com and we'll share some tips with you!
How can I take good photos of the experience?
Photos are extremely important to attract customers! Show them what they will be seeing and doing on your experience. Photos of you with previous customers will also be helpful.
How much should I charge?
It is entirely up to you on how much you want to charge, but we recommend that you understand the other offerings in your area to make your prices competitive.
I'm only available on certain dates to offer the experience, is that ok?
Definitely. Please go to your Dashboard and under each of the experience you are listing, set your calendar availability. You can select "Set to Repeat" to repeat your availability.
Can I call or email potential guests before they book?
To protect you and the guest, we keep the contact details private until a booking has been confirmed. You will then receive all the contact details of the guest to make arrangements if necessary.
If you need to contact the guest, please use our on-site messaging system to message them and all your messages will be kept in your account for reference later.
How do I edit my listing?
You can do so in your dashboard under "Hosting". However, please note that some edits will be subjected to Indiescapes approval before it is published again.
Does my listing need to have photos?
Yes. Each listing will need to have a minimum of 3 photos, but we encourage you to have about 4 to 7 photos for each listing. Good photos will help customers picture what they will be doing, and encourage them to book an experience.
Please use only photos that represent your listing accurately and make sure you have the rights to use them.
How do I delete my listing?
You can choose to Unpublish your listing from your dashboard. Your listing will be unpublished immediately but will still remain in your dashboard for your reference. If you wish to re-publish a listing, it will be subjected to Indiescapes' approval before it is listed.
What if I something happens and I am unable to host the experience on the day?
Every host is expected to make backup arrangements for unforeseen emergencies, illness and other events. Please ensure that you have someone who can help you host the experience as what was promised in your listing. You should communicate with your guest as soon as you can to avoid surprises.
What if my guest requests for additional services and I have to charge them extra for it?
Please always agree on additional charges with your guests prior to performing the service to avoid misunderstanding later.
Do I have to complete my profile?
Completing your profile is important so you can share your information with the rest of the Indiescapes community - potential hosts and other guests. This can also help you save time as you don't have to repeat basic information about yourself to every host or guest you message.
I forgot my password. What should I do?
1. Click on the Forgot Password link at the sign-in page.
2. Enter your email address and you will be sent a new password.
How do I change my password?
1. On your Dashboard, go to My Account.
2. Then go to Settings.
3. Enter your new password.
Reviews & referals
What is the difference between reviews and references?
Reviews will be given only by customers who have booked and gone for an experience, whereas references can be from anyone who knows you and would like to testify for you before you receive your first review.
How can I give a review for my host?
You will receive an email after the experience is over and be invited to give a review for the host. You can also go to the page of the experience you have taken and click on "Write a review" for your host.